Why Awesome Customer Support Matters in the Heat Transfer World

Picture this: You're pumped about a new order for some killer custom gear, ready to unleash your creativity onto the blank canvas of fabric. But uh-oh, what happens when things don't go as planned? There’s a problem with your order – and you’re up against a deadline.

Surprisingly, that’s when you’re most likely to be thankful you chose Supacolor. Because that’s when you need to rely on your heat transfer company to have your back.


You might not expect us to be talking about things going wrong. And 99.9% of the time, things go beautifully. But in those 0.1% of times there’s an issue, and your back’s against the wall, that’s when the true nature of a company is revealed.

Award-Winning Support

We always try to make things right for our customers, even if there was a problem with the artwork that wasn’t our fault. It’s why we have one of the highest customer satisfaction scores in the world, as proven by Front’s 2024 Game Changer Award.

Yep, Supacolor just snagged Front’s Game Changer Award for Best Customer Service, because we go above and beyond to look after our customers.

Supacolor - Official Winner CSAT Leader, Front Game Changer Awards 2024

More than just heat transfers

If you ever hit a snag with a transfer application, colors aren’t popping like they should, or you're scratching your head about the best settings for a tricky fabric, that's when our rockstar customer support team swoops in. We're not just here to troubleshoot; we're your ride-or-die partners, ready to dish out advice and hold your hand through the process.

From helping you pick the perfect products to sharing expert tips on nailing those applications, we're all about making your life easier. And we're not stopping there. We're constantly itching to hear your feedback, learn what's working (and what's not), and tweak our offerings to stay ahead of the game.

Our Awesome Supateam

Our awesome Supateam that helps you make it!

Bottom line?

Awesome customer support isn't just about fixing stuff—it's about building relationships, earning your trust, and helping you unleash your inner creative beast. As we strut away with our shiny Game Changer Award, we're inviting you to jump on board this wild ride where every question, every hiccup, and every victory is part of the adventure.

In a world where every shirt tells a story and every transfer is a stroke of genius, killer customer support is the secret sauce that takes your game to the next level. So, as Supacolor pops the champagne for snagging the award, we're throwing open the doors and inviting you to join the party. Helping our customers is what drives our entire business, like it does with our most successful customers. We’re raising a glass to all of you - here’s to being there for our customers and helping them make it!

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